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Overview
Following the terrorist attacks on September 11, 2001, Americans desperately wanted to help victims. Thousands turned to the American Red Cross, which was the most visible agency providing emergency services in New York and Washington, D.C. The response was unprecedented in its scope – and it overwhelmed the Oregon Trail Chapter, which happened to be undergoing a transition in its communications department.
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Fort Vancouver Regional Library District
Engaging Customers for Key Decision Making
Public Opinion & Market Research
The Fort Vancouver Regional Library District has never charged late fees for overdue materials. Some board members proposed changing that policy and charging patrons late fees for overdue books. District managers wanted to know what library patrons thought about the proposal.
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